It was such a relief Friday to be able to just walk into a Michaels craft store and look around even if I couldn’t buy anything. Ever since the lockdown and they and JoAnns have been closed to pick-up only service, I wondered how I would deal with it. It shot down my plans to keep my mind off the pandemic by working on creative projects – what if I needed something in the middle of what I was making? I couldn’t just run over there and grab it. The first day I needed something, I ordered it from JoAnns and it took THREE DAYS for it to be ready for pick up. I had made sure it was something I didn’t need to create something – it was just a large self-healing mat to place underneath a new production table, but wow, it showed me how much I rely on local craft stores, maybe too much.
ADDENDUM: As I knew they would (and told my husband), JoAnns opened up the NEXT DAY. Sadly, their organization’s communication and organizational skills are a TRAIN WRECK ’cause I called them Wednesday to find out when they would be open and I was told, “July 1st”. They just COULDN’T STAND seeing their competition open a full month before them.
“They USED to be very good about getting back to people within a couple of days, BUT I have sent multiple emails recently and they never respond. I am trying to get an activation key for the version on my laptop. I tried twice last year and three times so far in January. They pulled down their Zendesk support and are going through their company directly now (usually companies do this when they can no longer financially support outsourcing their tech support), so they may be having problems that way, but there is no way to know at this point.
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